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Dynamics 365 services

 Dynamics 365 Services

Dynamics 365 Field Service app

you can generate work orders with required products and services to be delivered. Also, it allows you to keep track of supplies (serviceable assets) and their inventory in locations like warehouses, field service vehicles, etc. You can schedule resources on work orders based on their availability and skillset and manage their mobile workforce.


Dynamics 365 Customer Service 

allows taking support requests from their clients via phone call, email, web, social media, and capture using a case form. You can also keep track of contracts for each client using entitlements. These entitlements can be based on the number of hours or number of cases. Entitlements, along with Service Level Agreements (SLAs), ensure timely service delivery and improves customer satisfaction level.


Dynamics 365 Marketing

you can define a customer journey that helps in developing and nurturing leads through a personalized experience. With the rich editor, you can create graphical email messages. It allows you to send personalized emails based on customer's journey or product-related literature to prospects and customers. You can perform events based on triggers. It also allows you to create marketing pages and distribute surveys to gather feedback and improve products/services and improve customer experience.


Dynamics 365 Sales

helps in managing an organization's sales lifecycle from leads to invoicing. You can manage business development activities like lead management and qualification, opportunity management, quote generation, order management, and invoicing.


Dynamics 365 Project Service Automation

helps you understand and document customer needs and quote projects with Schedule, Scope, and Cost. You can plan resources required based on their skillset and assign them to projects. Build a detailed Work Breakdown Structure (WBS) / Schedule to provide a thorough project timeline to project managers, teams, and clients. You can keep track of project status and decide the next move towards project success.

Community portal

A community portal leverages peer-to-peer interactions between customers and experts to organically grow the catalog of available knowledge from knowledge-base articles, forums, and blogs as well as providing feedback through comments and ratings.


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