Dynamics 365 Services Dynamics 365 Field Service app you can generate work orders with required products and services to be delivered. Also, it allows you to keep track of supplies (serviceable assets) and their inventory in locations like warehouses, field service vehicles, etc. You can schedule resources on work orders based on their availability and skillset and manage their mobile workforce. Dynamics 365 Customer Service allows taking support requests from their clients via phone call, email, web, social media, and capture using a case form. You can also keep track of contracts for each client using entitlements. These entitlements can be based on the number of hours or number of cases. Entitlements, along with Service Level Agreements (SLAs), ensure timely service delivery and improves customer satisfaction level. Dynamics 365 Marketing you can define a customer journey that helps in developing and nurturing leads through a personalized experience. With the rich editor,...
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